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Booking Details
  • What is the best way to make a reservation?

    The best way to make a reservation with us is through our website. You can then manage your own booking and log in when you need to make any amendments, payments or add your guest details. Unfortunately we do not take any payments over the phone.

  • What happens if I need to cancel my booking?

    Please visit our terms and conditions for more details: https://www.bainland.co.uk/terms-and-conditions/

  • Can I change the dates of my booking?

    Bookings can be changed for any reason, subject to availability, provided the change is made at least 8 weeks in advance of your arrival date. You can choose to change the date of your booking immediately, or you can place your booking into a pending transfer account whilst considering new dates. Your pending transfer can then be moved along with any funds or deposit already paid, once new booking dates have been confirmed. This needs to be within 12 months of the date of your original booking.

    You may only change your booking once, and you must select your new arrival date within the time period set out above. Bookings held beyond this date will be treated as a cancellation and the non-refundable booking fee to cover administration costs will be charged. See our terms and conditions for more details: https://www.bainland.co.uk/terms-and-conditions/

    Please note that any change of date may involve a change in the price of your stay depending on rates, availability, and the size of the lodge at the time of booking. The price payable is the greater of i) your original break cost; or ii) the price for your revised booking which applies at the time of your change.

    If you need to change your booking within 8 weeks of your arrival, please speak to us directly on 01526 352903.

  • Do you except Hen Parties?

    Yes we do – but we do have a quiet policy in place after 10:00pm. Please note that we only accept family bookings for our safari tents. We are unable to accommodate group bookings or same-sex parties in our tents due to their location and being under canvas.

  • Which lodges are mobility friendly?

    Please visit this link to see all of our recommendations or contact us directly.

  • Do you offer a returners discount?

    Yes we certainly do! We offer a £50 returners discount and a bottle of Prosecco to enjoy upon your arrival when you stay with us again within the next 12 months. Please contact us for this to be added to a new booking or you will find the returners discount code within your feedback form. We can only add the discount at the time of booking or before your final balance is due. Please make sure all details match your previous booking with us. We look forward to welcoming you back!

  • Can I make a booking if my dog is on the banned dog breed list?

    At Bainland Lodge Retreats, we prioritise the safety and comfort of all guests, including our four-legged companions. Those dogs specified within the Governments banned list, are unable to be accommodated at our retreats, this does include XL Bullies from the 31st of December. We kindly request the presence of well-behaved, non-aggressive, and easily manageable dogs to ensure a harmonious environment for all. Should you require assistance or further clarification, please feel free to contact our Welcome Hosts or visit the following link for more information: https://www.gov.uk/control-dog-public/banned-dogs

Arriving at Bainland
  • What time can I check in?

    Check in time is from 4.00pm, you are more than welcome to arrive early and use all of our facilities while you are waiting for your lodge. We have The Nest Bar & Restaurant and our swimming pool available.

  • Do you have an early check-in service?

    Check in to your accommodation is at 4pm. You are however welcome to arrive earlier should you wish to use our facilities including our restaurant, bar and adventure play area. There is the option to book an early check-in to your accommodation from 2pm.

  • What do I need to do before I arrive?

    Before your arrival to Bainland we do require guest details for each member of your party as well as their vehicle registration numbers. You will receive emails from Bainland as to when this information is required. At check in you will receive a car pass for all vehicles, this is so the security that we have at the entrance know you are Bainland guests.

  • What information do I need to bring for checking in?

    We will ask you to confirm the personal information on your booking upon check-in. Please make sure that you have sent us all of your guest details before arriving too. We look forward to welcoming you!

  • Do you accept cash onsite?

    We do not accept any cash throughout the park, we only accept card payments.

Your Accommodation
  • Can I park outside my lodge?

    Yes you can. All our lodges have private parking, or parking very nearby. Should you need additional parking, we have a large car park at reception available to use.

  • Are the hot tubs private?

    Some lodges are more private than others, some are completely private. Please make sure you read all of the descriptions for the lodges you are looking to potentially book. Alternatively you can contact us for our recommendations.

  • 10 PM Quiet Policy

    For the comfort and convenience of all guests, we ask you to be respectful of your neighbours by adhering to our 10pm quiet policy. We are a relaxing family friendly lodge retreat and we want to offer a relaxing escape for all our guests. We therefore do not tolerate loud noise or music after 10pm. Our security team will be patrolling the park throughout the night. Please do not hesitate to call our out of hours number if you have any issues – 07747541358

  • Do you supply cots and highchairs?

    Yes we do. Cots come complete with bedding and are free of charge. They can be found when making your booking with us, or alternatively please contact us and we can add these to your booking.

  • Is there wifi and tv's in the lodges?

    Our Wi-Fi is Free – you can use it by connecting to Bainland Free Wi-Fi. Please note, this is not password protected nor have security or filtering measures been applied, we therefore recommend supervision when used by children.

    The Smart TVs in your accommodation should already be connected to our Wi-Fi, if your Smart TV is not connected, please connect this to the Bainland Free Wi-Fi. If you need assistance, please contact reception we are happy to help. Once connected you can log in to any of your accounts such as Netflix, Disney+ etc. Please remember to log out of these accounts on your day of departure.

  • Can I get a supermarket delivery to my lodge?

    Yes. Please ensure that the delivery is booked under the same name as your booking with us. We will then be able to direct them to your lodge. Please also ensure that the delivery is booked for after your check in time, as we are unable to accept deliveries on your behalf.

  • What do we provide?

    • A fully equipped kitchen

    • Cloths & tea towels

    • Dishwasher tablets

    • Two toilet rolls per shower-room/toilet. If you require more toilet roll, this can be purchased in The Stores.

    • Fresh milk, if you require more milk this can be purchased in The Stores.

    • A welcome pack of Tea bags, coffee, and sugar sachets to enjoy upon your arrival. If you require more of these items, they are available to purchase in The Stores.

    • Anti-bacterial hand wash provided in the kitchen

    • Elemis bathroom amenities including a mini shampoo and shower gel. Once used more can be purchased in The Stores.

    • Towels provided (1 bath sheet & 1 hand towel per person per stay)

    • Robes & flip flops provided per person for the duration of your stay

    • Hot tubs are drained, cleaned, refilled, and heated prior to every stay

    • Each four-legged family member will receive their own welcome pack

  • What do I do if there is any maintenance issues during my stay?

    Please don't hesitate to call our welcome hosts on 01526 352 903, they are happy to help! Our maintenance team will do their best to resolve any issues for you.

FACILITIES AND ACTIVITIES
  • What facilities do you have onsite?

    We have a range of facilities onsite. We have an on-site bar & restaurant – The Nest, an onsite shop – The Stores, and offer an in lodge food delivery service. We also have a range of instructor-led activities which can be booked during or in advance of your stay. We have bikes for all ages and you can enjoy our swimming pool, sauna, steam room and gym. There is also a Bainland walk around the 45 acre estate perimeter and a woodland walk. Please follow this link for any further information:

  • Do you have a restaurant on site?

    Join us at The Nest – our restaurant and bar offers a bistro-inspired menu as well as an all-weather terrace perfect for all day dining and sipping cocktails at sunset. Please note that all payments at Bainland Lodge Retreats are by card only.

  • Do you have a bar on site?

    Yes we do, The Nest offers an extensive drinks menu featuring classic and signature cocktails, Stokes Teas & Coffees, bottled beers, ciders and much more for you to enjoy during your stay at Bainland.

  • Can I book activities before I arrive?

    Yes! You can book your instructor-led activities prior to your arrival at Bainland. Follow this link for more information about the activities we offer and to book. If you wish to book your Activities during your stay with us, just head down to the Activities Hub next to the tennis courts. Please bear in mind all of our Instructor Led Activities are subject to availability. Activities Email: activities@bainland.co.uk Activities Contact Number: 01526 341169

  • Do you have a shop onsite?

    Our on-site shop, The Stores, is open daily and stocks a range of supplies including wine and beer, local produce, sweet treats, artisan cheeses and bakery bread as well as a curated collection of homeware and gift items. The Stores also offers a direct to lodge delivery service for a limited selection of key essential items such as firewood and toiletries. Our online items can be found here.

  • Are there any electric car charging points on the park?

    Yes, we have four electric car charging points in the main car park opposite reception for all guests to use. Simply scan the QR code located on the chargers and follow the instructions .

  • Can you swim or fish in the lakes?

    No we do not have any swimming or fishing lakes on the park. However there are fishing lakes near the area of Woodhall Spa.

OUT AND ABOUT FROM BAINLAND
  • Can I book a taxi easily?

    There are a number of local taxi firms, see below, but we do recommend that you make any necessary bookings in advance. Visit this link to book: https://www.thomsonlocal.com/search/taxis/woodhall-spa-lincolnshire/

  • Where is the nearest town or village?

    Woodhall Spa is the nearest village. It’s approximately one and a half miles away. Its a very short car journey of 5 minutes, or a flat walk taking 20 minutes.

  • Where is the nearest shop or supermarket?

    Our on-site shop, The Stores, is open daily and stocks a range of supplies including wine and beer, local produce, sweet treats, artisan cheeses and bakery bread as well as a curated collection of homeware and gift items.The Stores also offers a direct to lodge delivery service for a limited selection of key essential items such as firewood and toiletries. There are also small supermarkets in Woodhall Spa, as well as a butchers, bakery and deli. Bigger super markets can be found around half an hour away.

  • How far is the coast from Bainland?

    It’s approximately 25 miles (45 minutes drive) to the coast. Please visit this link for more information: https://bainland.co.uk/the-insider-guide-to-the-best-beaches-in-lincolnshire//

  • Are there any local walks and cycle routes?

    Yes! There are plenty of local walks and cycle trails, many right from our doorstep. There are also lots of dog friendly routes. Our activities team can guide you or do visit this link to see all of our recommendations.

TRAVELLING TO BAINLAND
  • What are the Sat Nav details for travelling to Bainland?

    Just pop the postcode LN10 6UX into your sat nav, along with 84 as the address number, and this will bring you directly to our entrance.

  • How to I get to Bainland by train or bus?

    The closest train station to Woodhall Spa is Metheringham. This can be accessed from many different train stations, depending on your direction of travel. Please see below for the different train routes available to this station, and the ongoing journey from there.

    Travelling from London's King Cross to Peterborough, change onto the East Midlands train to Lincoln Central (platform 1B), get off at Metheringham. Walk back across the level crossing to the bus stop at the car park of the station, and board the IC5 bus to Boston. Depart this service at Woodhall Spa to either walk to the park, or take a taxi service. (Booking advisable)

  • How far are you from the village of Woodhall Spa?

    We are located in the historic village of Woodhall Spa. It takes approximately 20 minutes to walk from Bainland to the shopping parade in Woodhall Spa. There is a well-established pavement right into the village and it’s fairly flat route. Driving to or from the village takes less than 5 minutes. There is a car park in Woodhall Spa and usually free on street parking as well. Alternatively, you can hire bikes from our Activities Hub to cycle into Woodhall Spa.

LEAVING BAINLAND
  • What time do I need to check out?

    When leaving Bainland Lodge Retreats, Please return your keys to reception at the Main Lodge. Standard check-out for most accommodations is at 10:00 AM with hot tubs drained from 8:00 AM on the day of departure. For lodges sleeping 20 guests or more (Noka, English Garden Villa and English Country Villa), check-out time is extended to 11:00 AM, with hot tubs drained from 9:00 AM.

    Guests are welcome to use our facilities after check-out, including The Nest, adventure play area, and bookable activities. We kindly ask that vehicles are moved from your lodge to the main car park at the time of check-out.

    A late check-out option is available at 12:00 PM for an additional charge, with hot tubs drained at 10:00 AM. To add a late check-out, you can select this in your online account or call our Reservations Team. Please note that a late check-out is not available for lodges sleeping 20 or more guests (Noka, English Garden Villa and English Country Villa).

  • Do you offer a late check-out service?

    When departing Bainland Lodge Retreats, please do return your keys to reception at Main Lodge. Check out of your accommodation is at 10am and your hot tubs will be drained at 8am on the day of departure. You are however welcome to use our facilities including our restaurant, play areas and bookable activities. We do ask however that any vehicles are moved from your lodge to the main car park at the time of check out. There is the option to book a late check out of your accommodation at 12pm with hot tubs drained from 10am. Please indicate this on your online booking form or request this of our Reservations Team.

  • Will my hot tub be available on our check out day?

    Check out of your accommodation is at 10am and your hot tubs will be drained from 8am on the day of departure. There is the option to book a late check out of your accommodation at 12pm with hot tubs drained from 10am.

  • How do I report any damages/breakages?

    Please let our reception team know if anything has been damaged or broken in your accommodation prior your departure. We understand that sometimes accidents happen and occasionally items do get damaged or broken. Where applicable, and where unreasonable damage is found in or around your accommodation, charges may apply. By agreeing to our terms and conditions, you accept that charges may be applied to the lead booker’s account within 48 hours of departure.

    • Lost Key - £10

    • Dog Fouling (Gardens & Decking) - £30

    • Bath Robe - £30

    • Hot Tub Deep Clean - £40

    • Accommodation Deep Clean - £200

    • Hot Tub Lid Damage - £200

    • Antisocial Behaviour/ Loud Noise Disturbances - £200

MISCELLANEOUS
  • Do I have to pay the full amount or can I pay a deposit?

    Booking more than 4 weeks ahead - A 10% deposit is required to secure the booking. We are unable to hold any reservation without a deposit. The balance for your reservation must be paid 4 weeks prior to your arrival. This can be paid by logging into your account with us, please visit this link to do so www.bainland.co.uk . Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation.

    Bookings less than 4 weeks ahead – Full payment by credit or debit card is required at the time of making the reservation must be made at this time. We do not take any payments over the phone, making a reservation online through our website is the best way.

    Payment confirmation - We will send you an email showing the price for your break and any additional charges. It will also detail payments received and due. Please check the details on the confirmation carefully. If any of the details are incorrect, or change, especially your address, you must inform our Reservations Team as soon as possible. You must also ensure that you pay any amount required in accordance with the confirmation payment schedule. If you do not, we will have the right to cancel your reservation and keep or claim your deposit (as it is a non-refundable booking fee).

  • Do you do a one or two night stay?

    We do offer a two night stay - checking in on a Monday, Wednesday or Friday. We can offer a one night stay but this is only very last minute. You would need to contact us the day before to see if this is available.

The Cappa